Hotel Information

Adapter

Various adapters are available at our reception desk.

Evening meal

You can find lots of tips for your evening meal in the Arosa gastro guide. We would be delighted to advise you at our reception desk and have some menus from a few selected restaurants available. We would be delighted to reserve a table for you in the restaurant of your choice.

Departure

We request that you make your room available as of 11 am on the day of your departure. Naturally you can still use our spa pool on the day of your departure.

Arrival

Your room will be available as of 3pm. Of course, if the room is ready any earlier, you can already use it.

All-inclusive (summer)

You will receive the Arosa All-inclusive card and the associated information on your arrival. The All-inclusive card entitles you to free use of the Arosa-Weisshorn cable car and the Hörnli-Express together with the local bus, Rhaetian Railway on the Lüen – Castiel – Arosa route and lots more. Please always carry the card with you and show it if requested to do so. The card has a deposit of CHF 5.00. You can return it to us at the hotel or also at the Arosa mountain railways.

Pharmacy

The pharmacy is located at Postplatz, opposite Credit Suisse. Tel. 081 377 15 22

Arosa Kultur

You can find events on the board by the reception desk. Arosa Kultur runs over 100 different music courses at all levels every summer. Brochures about the comprehensive range are available at the reception desk or at arosakultur.ch.

Doctor

Dr. Meyer & Dr. Walkmeister - Chalet Erosen, Tel. 081 377 27 28

 

In a medical emergency, please call the emergency number 144.

Babysitter

A list of babysitters is available at our reception desk.

Railway station

You can obtain information and tickets at the Arosa station counter. Tel. 081 288 66 21 The latest timetable is available in the bulletin and at the reception desk. We would be happy to find your connections on the Internet for you.

Banks

Graubündner KantonalbankMon – Fri 8.30 am – midday / 2 – 5 pmTel. 081 378 57 57
UBSMon – Fri 8.30 am – midday / 2 – 5 pmTel. 081 378 79 79
Credit SuisseMon – Fri 9.00 am – midday / 2 – 5 pmTel. 081 378 62 62

 

ATM

The nearest ATMs (UBS & Graubündner Kantonalbank) are a 7-minute walk from the hotel (opposite Coop).

Mountain railways

Piste maps, ski passes, hiking maps and other information are available at the reception desk. In the summer you can benefit from free travel on the mountain railways with the All-inclusive card.

Bed linen

As the environment is important, we want to save resources and preserve and protect the environment. A small contribution can be made by saving valuable water and also using less detergent. This is why we will not change your hand and shower towels as well as the bed linen every day. If you would like clean towels, then place the used ones on the floor so that the chambermaids know which ones need to be replaced. The bed linen will be changed every 3-4 days. If you would like it to be changed more frequently, place the pine cone on the bed.

Library

You will find a small selection of books on the ground floor.

Postage stamps

Postage stamps are available at the reception desk or at the post office.

Bus stop

The nearest bus stop is 5 minutes away from the hotel on foot. The bus stop is called "Zentrum" (centre). The bus is free of charge for all guests throughout the year.

Hairdresser

Duo-StyleGalerie OberseeTel. 081 377 40 60
No LimitsHaus HunkelerTel. 081 377 07 72

DVD player

Can be hired for CHF 10.00 per day. A selection of children's films is available free of charge.

Ice sports

The ice sports hall and the open-air artificial ice rink are located at Obersee. However, they may not be available at certain times because of events or bookings by ice sports clubs.

Fire

Our hotel is fitted with a fire alarm system. Please follow the escape plan, which can be found by the entrance to your room. The meeting point in the event of a fire is at the start of Eichhörnliweg (squirrel path), opposite the BelArosa. Fire brigade: Tel. 118

Towels

Hand and bath towels on your bathroom floor will be replaced by our chambermaids. The wellness baskets in your room contain your bathrobe and your towels. The baskets can also be used in the spa and bathing area for your personal possessions.

Breakfast

In our breakfast room you can serve yourself from our sumptuous breakfast buffet from 7.30 to 11 am.

Lost property office

The lost property office is at the police station in the Arosa town hall. Tel. 081 378 67 17

Drinks service

There is a fridge in your room, which is empty. If you would like anything, we will bring the drinks directly to your room.

Golf

One of the highest 18-hole golf courses offers passionate golfers everything they desire. The relaxed club atmosphere, the refined golf restaurant, the shop and the covered driving range as well as the putting and chipping areas complete the golf experience. The course is open to everyone who has a handicap. Tel. 081 377 42 42

Religious services

Protestant Church: every Sunday at 10 am
Catholic Church: Mon – Sat at 5 pm and on Sunday at 10 am

 

Half board

Half board can be booked at the neighbouring Waldhotel National (approx. 5 minutes on foot). Please ask at the reception desk for advice. We are happy to accept bookings until 11 am on the day.

Hotel bar

The hotel bar is open until 10 pm in summer and we are there for you until 11 pm in the winter.

Dogs

Well-behaved dogs are welcome on request. We charge CHF 25.00 per night (without food). Your dog is very welcome at our bar.

Internet

Wi-Fi is available free of charge throughout the building. You need a password which will be given to you when you check-in.

Pillows

We offer four different pillows for a relaxing sleep. Our Swiss stone pine pillows are especially recommended. You can obtain more information from our reception desk.

Charging station

We are delighted to offer all our hotel guests the opportunity of charging their electric car free of charge at one of our Tesla connectors charging stations. (up to 11kW)

Cross country skiing

You will find over 30 kilometres of prepared cross country ski tracks on Maran, Prätschalp/Ochsenalp and in Isla. A cross country ski pass is required to use the tracks, which can be purchased directly in the Isla bus or is also available from the Arosa Tourist Office. The pass can be bought as a daily, weekly or season ticket. There is also the option of booking a cross country skiing course.

You can obtain more information at our reception desk.

Sewing service

We are happy to accept your sewing at the reception desk. It will be charged in line with the time taken.

Nespresso machines

On request we will provide you with a Nespresso machine. Nespresso capsules can be purchased for CHF 1.00 per capsule at the reception desk.

Nordic walking

Discover the winter in Arosa with walking sticks and enjoy the superb prepared winter hiking paths covering over 60km; they will lead you through snowy woods or the lively ski area to the popular mountain huts.

In the summer there are numerous paths for walking and hiking.

Emergencies

You will find an emergency telephone at the reception desk during the night. You will be connected immediately with the manager.

In a medical emergency, please call the emergency number 144.

Parking spaces

Free parking spaces are available for our guests right by the hotel.

Police

Emergency number Tel. 117

Post

We will place your personal post in the pigeon hole for your room.

You can find the current opening hours of the Arosa post office (near Obersee) in the bulletin.

Smokers

Your room is a non-smoking room. An ashtray is available on the balcony.

Rega (Swiss Air Rescue)

Alarm control unit for air rescue Tel. 144
We recommend that you never call REGA yourself, but first contact the medical services on 144 or a doctor.

 

Reception

Our reception desk is staffed from 7.30 am to 10 pm in the summer and from 7.30 am until 11 pm in the winter.

Safe

We recommend that you place your valuables in the safe in your room.

Tobogganing (winter)

Toboggans are rented out on a «first come, first served» basis. Please always lock your toboggans with the lock you are given. You will be charged if you lose the toboggan or the lock.

Snowshoe hiking

As hiking on snowshoes is very easy, no previous experience is necessary.
Snowshoe hikers who would like to walk without a guide, will receive suggested routes at www.arosa.ch Snowshoes are hired out in the sports shops. If you would like to book a snowshoe guide, contact the reception desk.

 

Ski passes

We can issue the ski passes you want at the reception desk. This will save you queuing at the cash desk and you will be able to go straight to the slopes.

Ski room

The ski room is right next to the reception desk and will be locked every evening. The shoe dryer is also located there. The ski room can also be used to store bicycles in the summer.

Ski hire

Carmenna-Sport (at Postplatz) Tel. 081 377 12 05

Ski school

Ski school can be booked for group lessons or individual lessons. Lessons are given from Sunday to Friday. Duration: 9.45 am – midday and 2 – 4.15 pm. The times are more flexible for individual lessons. The meeting place is 10 minutes before the start of the lesson at Tschuggen or in Innerarosa. We would be happy to book a suitable ski instructor for you. Simply contact the reception desk. During high season we recommend making the reservation as early as possible.

SOS piste service

In an emergency you can obtain help at all railway stations or at Tel. 081 378 84 05

Spikes

We ask guests with spikes or ice bugs to use the ski room entrance. Large over-slippers are available for you to use there. Many thanks.

Taxi

You can order a taxi directly by using the TAXI button on your telephone.
(Alpin Taxi: 081 377 35 35 or Thomas Gadient: 081 377 42 20)

 

Telephone

In order to make a telephone call, lift the receiver and dial the corresponding number.
You can find the direct dial number for your room on your telephone display. Various fixed buttons are pre-programmed on your telephone (doctor, taxi etc.).

 

Country codes:

Belgium0032GB0044Austria0043
Denmark0045Italy0039Sweden0046
Germany0049Luxembourg00352Spain0034
France0033Netherlands0031USA / Canada001

Vet

Calanda veterinary practice Tel. 081 353 56 50
A clinic for small animals will be held every Tuesday afternoon in Arosa by appointment.

 

Hiking

In the winter Arosa – Lenzerheide offers an incomparable network of 140km prepared winter hiking paths. Many go through peaceful, snowy woods and into the popular snow sports area. This means that hikers can also enjoy the cosy mountain huts and be right in the middle of the action.

In the summer walking and hiking paths lead you through picturesque woods, to crystal-clear mountain lakes and up to mountain summits at a height of 2,900 metres. Everything that hikers enjoy can be discovered on the groomed, marked hiking paths. You may well see marmots, red deer and chamois. With a bit of luck even ibex, peregrine falcons or golden eagles.

Laundry

We are delighted to offer you a laundry and ironing service. Laundry bags and laundry lists are located in the wardrobe or in the drawers of the dressing room.

Wake-up service

If you require a wake-up service, press the button on your telephone and you will be connected to the reception desk. We will be happy to help you further.

Wellness & spa

Replenish your strength and energy in our wellness area, the spa pool and fitness room. You can find more information and the opening hours in the folder in your room. Please press the WELLNESS button on your telephone to book massages, Ayurveda treatments etc.

Methods of payment

You may pay for your stay in cash. We also accept Maestro, MasterCard, Post Card and Visa.

Dentist

Dr. med. dent. Nicola Bianco (Fortuna 2) Tel. 081 377 23 27

Newspapers

So that you are always up to date even while you are on holiday, you will find the latest daily newspapers at our Cheminée-Bar every day.

Arrival by train

Please inform us of your arrival time at Arosa station. We will collect you in our hotel bus.

Additional blanket

On request we will provide you with an additional blanket.

Snacks

From the middle of December to the end of the winter season we will be offering our guests a bowl of soup or something sweet. Come to our lobby between 3 – 5 pm.

We would like to spoil you and will do our utmost to make you feel at home. We wish you an unforgettable stay in the BelArosa

 

The family of Karin & Sven Bodenmann
and the entire BelArosa team

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